How Can We Help?
FIND THE INFORMATION YOU NEED
Help and Support.
Whether you’re looking for answers to common questions, need assistance from our support team, or are interested in trade and business opportunities, you’ll find everything organised below. Got a question? We’ve got you covered! Take a look at some of the most common questions we receive – you might just find the answer you need.
If you still can’t find what you’re looking for, don’t worry – we’re here to help! Simply fill out this form, and one of our team members will get back to you as soon as possible. We’re always happy to assist!
FAQ
What is MIX 6+?
MIX 6+ is our favourite offer! It runs all year round and applies to almost all wines on our website!
You simply add at least 6 wines to your basket to get the lowest price you see
Find out more about MIX 6+ in our handy explainer here.
Do you supply into trade?
If you're a restaurant, wine shop, or other trade business, we offer exclusive opportunities tailored to your needs. Whether you’re looking for bulk purchasing, small volumes, or specific product sourcing, we’re here to support your business. Our team can help you find exactly what you need, ensuring access to a wide range of products that suit your customers' tastes.
From placing orders to sourcing hard-to-find items, we’re dedicated to providing the best service and products to businesses of all sizes.
How do I contact customer support?
We’re here to help with anything!
Live chat with us
Do you deliver to me, and how long will it take?
We’re delighted to offer both express delivery across the United Kingdom. Delivery fees and estimated timeframes will be clearly displayed at checkout so you can choose what works best for you.
Some areas of the United Kingdom are subject to surcharges by the delivery companies, such as the Scottish Highlands and Islands.
How can I find a specific wine?
Easily find your perfect bottle! Use our search bar or handy filters to browse by appellation, producer, village, or anything else you can think of.
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay, PayPal, and many other secure payment options to help you pay your way.
Can I return or cancel my order?
We understand that plans change. Orders can be cancelled before dispatch. If you’re not satisfied, we accept returns of unopened bottles within 14 days.
Learn more about our returns policy here
What should I do if my order arrives damaged or incorrect?
We’re really sorry if something’s not right. Please contact us immediately, and we’ll put it right.
CONTACT THE TEAM
Got a Question?
Simply fill in the form below, and one of our team members will be happy to help.
